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 Our AnyContact, AnyMedia™ vision ensures we bring together the right mix of technology, specialist design and implementation services to enable organizations to efficiently manage and maximise value from every interaction, both today and into the future.
The offerings from CallTime Solutions include the world’s best of breed products that CallTime has selected to represent in Australia, New Zealand and Asia. Our engineers are fully experienced, trained and certified to design, implement, test, train and support your solution to ensure it exceeds your expectations.
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Multi-Media Contact Centre & IP PBX – Customer Interaction Center®
Multi-Media Contact Centre & IP PBX – Customer Interaction Center® CallTime Solutions is the premium Interactive Intelligence Partner in Australia and New Zealand with the largest certified engineering force in Asia Pacific. The Customer Interaction Center® provides the most comprehensive “All-in-one” Multi-Media Contact Centre Solution available today. CIC provides Voice, Email, Web ACD, IVR, PBX, Supervisors, Reporting, Voice and Screen Recording, Blended Outbound Dialer, Work Force Management, PBX, Unified Messaging, Voice Recognition and more, all on the one TDM or SIP based platform. With over 3500 global customers and multiple international awards. Learn More...
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100% Microsoft®-based IP PBX Communications Vonexus - Enterprise Interaction Centre®
One complete system for the mid-sized enterprise The VONEXUS Enterprise Interaction centre by Interactive Intelligence is a pre-integrated IP PBX application suite and phone system designed for VoIP and SIP out of the box. More than that, Vonexus EIC gives your enterprise everything it needs for “new-age” business communications including all the expected PBX features, Automated Attendant, IVR, complete Unified Communications, Conferencing, ad-hoc recording, CTI, Presence Management and extensive Call Centre capabilities that interface directly into Microsoft Outlook® and Exchange Server for e-mail and unified messaging, to Microsoft® Dynamics™ CRM and GP (Great Plains®), and to products from the Windows® Server System and Windows Mobile® lineups as needed. Learn More...
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Oracle® Contact Centre Anywhere – Hosted Contact Centre
CallTime Solutions has a strategic partnership with Oracle® Contact Centre Anywhere to deliver hosted contact centre solutions across Asia. Oracle® Contact Centre Anywhere is the market leader in software infrastructure for carrier-hosted contact centre services. The browser-based Oracle® Contact Centre Anywhere solution has been deployed in top-tier carrier networks such as Telstra Corporation, MCI Worldcom, Telus and Promero. These carriers host the solution in their networks and sell, as new pre-packaged and revenue-producing services, “virtual” infrastructure alternatives to traditional, expensive on-premises contact centre systems. |
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