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Sensis
Formerly known as Pacific Access, Sensis is one of Australia's leading advertising, directory and information providers. Sensis vision is to connect people, businesses and places 24 hours a day, seven days a week. Sensis provides innovative new ways to advertise, communicate and do business. To achieve this they offer a powerful, multi-channel solutions portfolio that incorporates advertising and information across directories, voice, online and wireless channels and electronic directories. Sensis as CallTime Solutions’ largest customer employs over 1300 contact centre agents on Interactive Intelligence’s Customer Interaction Centre handling over 50,000 calls per day. br>
Sensis is a wholly-owned subsidiary of Telstra Corporation Limited and manages some of Australia’s most iconic brands such as White Pages®, Yellow Pages®, CitySearch® and Whereis®.
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World Vision
World Vision Australia is dedicated to improving the lives of children, families and communities living in poverty. As well as providing relief in emergency situations, we work on long-term development projects that address the causes of poverty and help communities move to a level of self-sufficiency. Our resources are supplied by the Australian Government, individuals, corporations, charitable foundations and churches. World Vision at present has over 800 contact centre and business users on the Customer Interaction Centre Platform by Interactive Intelligence. |
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Sitel
With more than 60 customer contact centers in 20 countries, SITEL delivers added value to clients by providing exceptional service to their customers. As one of the few companies with the scale, expertise and technological resources necessary to serve the worldwide needs of large corporations, SITEL supports the CRM strategies of many of the world's most successful companies. At present Sitel employs 320 contact centre agents in New Zealand on Interactive Intelligence’s Customer Interaction Centre platform. Has just been named Contact centre of the year for 2007. |
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LG Electronics
LG Electronics ahs since 1958 actively pursued its goal of providing innovative end-to-end digital products and services globally. By focusing on growth and innovation the company has excelled and firmly established itself as a world-wide market leader. At present LG Electronics Australia have 120 contact centre agents on the Interactive Intelligence platform. LG have integrated the Customer Interaction Centre platform with their own IP PBX to give agents the most capable communications tools available. |
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Defence Health
Defence Health has since 1953 serviced the healthcare needs of Australian Defence Force (ADF) personnel and their families. By offering industry specific solutions based on a competitive price the organisation now has over 70, 000 member across Australia. To service these members Defence Health has made innovation in service and communication a key differentiator in their approach to business. At present they operate a 30 agent contact centre, 80 business users with full disaster recovery on the Interactive Intelligence’s Customer Interaction Centre platform. |
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Visy Recycling
Visy Recycling is Australia’s largest privately owned recycling and packaging company – focusing heavily on environmental sustainability in business. Visy now employs over 8000 people in Australia, New Zealand and the USA generating revenues in excess of $8 billion annually. By operating in a diverse range of sectors including recycling, paper production and packaging, communication has become a cornerstone of Visy’s ongoing success. Currently Visy Australia operates more than 300 business users and a 20 seat contact centre with conferencing on the Interactive Intelligence platform. The solution is maintained in a central co-location facility and is expected to grow to more than 3000 agents. |
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