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 Vision
CallTime Solutions specialises in delivering Multi Media Contact Centre functionality and Voice over IP (VoIP) capability. We have developed a vision to create a world where the power of voice and data is converged. A world in which a caller would be able to pick up any device - whether phone, palm pilot or other - and know that they would receive equal treatment, regardless of the medium. In this world business applications would be so intelligent and so natural that you could speak with them and trust them. They would help CallTime Solutions customers to serve themselves. They would assume routine tasks and enhance the challenge and quality of work provided to CallTime Solutions employees. As businesses, we would have the flexibility to engage in bold and dynamic dialogue with CallTime Solutions customer across channels. We have called this vision AnyContact,AnyMedia™.
CallTime Solutions is helping to make it easier for enterprises and contact centres to do business with their customers. Our service begins by concentrating on the ‘interaction’ itself and investigating what each method of contact, whether a telephone call, fax, email or a web chat with an online user, represents to your business and your customers.
We seek to bring together the right mix of technology and specialist design and implementation services to assist you to optimally manage and draw value from every interaction, today and in the future.
CallTime Solutions is a multi-channel access solitions provider for contact centres, enterprises and service providers. CallTime specialises in delivering Interaction Management (IM), Natural Language Speech Recognition (NLSR), e-Customer relationship Management (eCRM), and Voice over IP (VoIP) solutions.
CallTimes AnyMedia vision is about building value across these technolgies to deoerintelligent solutions that enable effective, convenient and personalised intgeravtions through anymedia.
Our client base includes leading Asia-Pacific businesses such as Sensis, Sony Music, SITEL, The Simon Richards Group, and Fujistu.
With headquarters in Melboure, CallTimes dynamic business is also represented in Sydney and New Zealand.
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